Frequently Asked Questions

Everything you need to know about shopping with Vival Studios.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I process a return or exchange?

If you are not satisfied with your purchase, you can return your items within 30 days of delivery. Please ensure the garments are unworn and have all original tags attached.

How can I find my correct size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably sourced?

At Vival Studios, we are committed to ethical production. We partner with manufacturers who prioritize fair labor practices and utilize high-quality, durable materials to reduce fashion waste.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.